Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Will Guidara
10 Key ideas
24 MINS
4.9 (1.8k)
Business & Career
Ever wondered how a New York restaurant went from obscurity to receiving a coveted three-star review from The New York Times?
How did Eleven Madison Park (EMP) transform its team culture, innovate its offerings, and ultimately become one of the World’s 50 Best Restaurants?
Want to dive into the world of Unreasonable Hospitality and learn how it revolutionizes not just the restaurant industry, but can apply to any business?
Ever wondered how a New York restaurant went from obscurity to receiving a coveted three-star review from The New York Times?
How did Eleven Madison Park (EMP) transform its team culture, innovate its offerings, and ultimately become one of the World’s 50 Best Restaurants?
Want to dive into the world of Unreasonable Hospitality and learn how it revolutionizes not just the restaurant industry, but can apply to any business?
Key Ideas
Read | Listen - Full summary
#1
Can Eleven Madison Park's Leap to Number One Teach Us the True Power of Hospitality?
01 Jan 1970
02:06
02:06
#2
From Rainbow Room to Eleven Madison Park: Lessons in Hospitality with Danny Meyer
01 Jan 1970
03:05
03:05
#3
How Did Transforming EMP Into a Four-Star Restaurant Start With a Humble Busboy at Spago?
01 Jan 1970
01:57
01:57
#4
From Skepticism to Stardom: How Eleven Madison Park Reinvented Hospitality
01 Jan 1970
02:40
02:40
#5
How Did Simon Sinek's Worthy Rival Concept Revolutionize Eleven Madison Park's Success?
01 Jan 1970
02:13
02:13
#6
Behind the Scenes: Culinary Legends Thomas Keller, Daniel Boulud at the James Beard Awards
01 Jan 1970
02:19
02:19
#7
How Did Eleven Madison Park Achieve Four Stars and Global Recognition Amidst Recession?
01 Jan 1970
02:51
02:51
#8
From Setback to Stardom: Eleven Madison Park’s Journey to Unreasonable Hospitality Inspired by Jay-Z
01 Jan 1970
03:00
03:00
#9
Can NoMad's Revival of Grand Hotel Dining Inspire the Next Culinary Renaissance?
01 Jan 1970
02:57
02:57
#10
Final Recap
01 Jan 1970
01:43
01:43
About Author
Will Guidara is a renowned restaurateur and hospitality expert, known for his work in the restaurant industry and his philosophy of exceptional customer service. He co-authored "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect," a book that delves into the transformative impact of going above and beyond in hospitality. Guidara's insights are drawn from his extensive experience in creating memorable dining experiences and his belief in the power of genuine, heartfelt service.
Learn Key Ideas from 9000+ non-fiction books in 15min.